Do you ship within Canada?
Yes, we deliver across all provinces and territories in Canada.

Are prices shown in CAD?
Yes, all prices listed on our Canadian site are in Canadian dollars.

Where do you ship from?

Most Canadian orders ship from our local facilities or nearby U.S. partners for faster delivery.

How long does delivery take within Canada?

Standard delivery typically takes 5–10 business days after artwork approval.

Do you ship to remote or rural areas?
Yes, we ship to remote regions, though delivery times may be longer.

Are customs duties or taxes included in my quote?
Quotes for Canadian orders include applicable taxes but may exclude customs fees if shipped from the U.S.

Do you offer bilingual printing for Canada?
Yes, we can accommodate both English and French designs.

Can you deliver directly to trade shows or corporate events in Canada?

Yes, we deliver to convention centers, hotels, and event venues.

Do you have local Canadian customer support?

Yes, we have a dedicated Canadian support team.

Can I pay via Canadian-issued credit card?
Yes, we accept all major Canadian credit cards.

Do you ship to PO Boxes in Canada?
Yes, most small parcels can be shipped to PO Boxes via Canada Post.

Are there any import charges for products shipped from the U.S. to Canada?
Some items may incur minimal import fees, depending on the supplier’s location and product origin.

What if I need rush delivery in Canada?
Expedited and express delivery options are available upon request.

How can I place an order?
You can easily request a quote, visual mock-up, or call back directly on our website. For bespoke or large-scale projects, contact our sales team via phone, email, or live chat — we’ll guide you through pricing, lead times, and customization options.

Do you have a minimum order requirement?
Yes, most items have a minimum order quantity, which varies by product. You can find the exact amount listed on each product page.

Can I see a sample before ordering?
Of course! We provide both physical and virtual samples so you can review the quality and design before confirming your order. Some samples may include a small charge.

How long will it take to receive a quote?
We usually send quotes within one business day — often even sooner depending on your request.

Do you match competitor prices?
Yes, if you find the same product with comparable customization at a lower price, we’ll match it. Just reach out to our team with the details.

Are discounts available for large orders?
Yes, we offer bulk discounts that apply automatically on the product page or through a custom quote for larger projects.

Which payment methods do you accept?
We accept all major credit cards, bank transfers, and purchase orders for approved business accounts.

Can my company apply for credit terms?
Yes, qualifying organizations such as schools, government agencies, and registered businesses may be eligible for credit terms.

Are prices shown with tax included?
No, sales tax is calculated at checkout based on your shipping address, unless you provide a valid tax exemption certificate.

Can I order several products in one purchase?
Yes! You can mix and match different products in one order and customize each item as needed.

Can I order by phone or email instead of online?
Definitely. Our team can take your order over the phone or by email and walk you through every step.

What should I do if my payment doesn’t go through?
Double-check your payment information and try again, or contact our customer support team for help.

Do you accept purchase orders (POs)?
Yes, we accept POs for approved business accounts.

Can I set up repeat or recurring orders?
Yes, recurring orders are available for ongoing business needs — perfect for regularly branded items or replenishment.

Can I request one quote for multiple items?
Yes, send us a list of products and quantities, and we’ll create a custom quote for you.

Do you provide gift wrapping or branded packaging?
Yes, select products offer gift boxes or custom inserts. If you’re preparing items for events or corporate gifts, let us know your needs and we’ll recommend suitable options.

Can I reorder a previous purchase easily?
Yes! We keep your artwork and order details on file for up to 24 months. Simply provide your previous order number, and we’ll handle the rest. If needed, our design team can also recreate your artwork free of charge.

What file types do you accept for artwork?
We recommend vector formats like AI, EPS, or PDF. High-resolution PNG or JPG files may also be suitable depending on the product.

Can you help me create or adjust my artwork?
Absolutely! Our in-house design team can refine your existing artwork or create something entirely new for you — free on most orders.

Will I receive a proof before production?
Yes, every order includes a digital proof that must be approved before production begins.

Are there setup or design fees?
Some printing methods may include a setup charge. Basic design assistance is usually free; more complex work may carry a small fee.

Can I print more than one logo or design on the same item?
Yes, many products support multiple print locations or designs. Additional setup charges may apply.

What decoration methods do you offer?
We offer a range of imprint techniques, including screen printing, digital printing, embroidery, engraving, pad printing, and heat transfer.

Can I reuse my artwork for future orders?
Yes, we securely store your approved artwork so you can easily reorder without re-uploading.

Can I choose a custom color for my item or logo?
Yes, custom colors may be available depending on product type and quantity. Contact us to explore your options.

How big is the print area on each item?
The printable area varies by product and is listed under “Product Details” on each page.

I don’t have a vector logo — can you help?
No problem! Send us a high-quality image, and we’ll convert it into a print-ready vector format.

Do you print in multiple colors?
Yes, most materials allow multi-color printing. Some restrictions may apply depending on the printing method.

Can you optimize my logo for the best print results?
Yes — our design team ensures your artwork looks sharp and professional on the final product.

Do you accept hand-drawn or scanned logos?
We prefer digital artwork, but we’ll do our best to work with high-resolution scans.

Can you help me choose the right products for my branding?
Definitely! Our branding experts can recommend the best items and logo placements for your campaign or event.

Can I get separate proofs for each product size or variation?
Yes, we can provide multiple proofs so you can see how your artwork will appear on each version.

Are there design limitations I should know about?
Some intricate designs or color gradients may not work with certain print methods. Our team will advise if any adjustments are needed.

Can I include both text and images in my design?
Yes, most printing methods support a combination of text and imagery.

Will I see how the colors look before printing?
Yes, our digital proofs closely match the final printed colors. Pantone matching is also available on select methods.

Do you print copyrighted or trademarked material?
We can only print artwork you own or have permission to use.

Do you offer special print finishes (like metallic or glow effects)?
Yes, specialty finishes are available for select products — please contact us for details.

Can I use different fonts in my design?
Yes, you can mix fonts. Our design team will make sure your text is readable and visually balanced.

Is there a color limit for my design?
Some print techniques have color limitations, but we’ll recommend the best method for your specific artwork.

Can you match Pantone (PMS) colors?
Yes, Pantone color matching is available for certain printing methods. Please provide your PMS number for accurate results.

What resolution should my artwork be?
Vector files are best. If you’re using raster images, make sure they’re at least 300 dpi at the actual print size.

How long does production take?
Production times vary by product and customization. We’ll confirm estimated delivery when you place your order.

Can I request faster production?
Yes, rush orders and expedited shipping options are available for many products — contact us for availability.

When does production officially start?
We begin production only after you’ve approved your final digital proof.

How are shipping costs calculated?
Shipping rates are based on the weight, dimensions, delivery location, and shipping method. The total cost will be shown at checkout or on your invoice.

Do you ship outside the UK?
Yes, we ship worldwide. Please note that customs duties, taxes, and import fees may apply depending on your location.

Can I use my own courier or shipping account?
Yes, we can ship using your own FedEx, UPS, or DHL account — just provide your account details.

Will I be able to track my order?
Yes, tracking information is provided as soon as your order has been dispatched.